Ralphette English is the VP of CX at Deepgram. She started her career at the North Carolina Department of Revenue as a Data Analyst while completing her undergraduate degree in Computer Information Systems. She also holds a Master’s in Cyber Security and Information Assurance. Ralphie switched to SaaS tech startups, working as a Director of Implementation, then moving to the business side as a Partner Services Manager, Global Customer Success Director, and Head of CS. Originally from Spartanburg, SC, she’s lived in Pasadena, CA for 10+ years and is the mother of 5, ages 6, 7 (twins), 14, and 20.

Andrea Galvez is the Vice President of Client Success at the Financial Health Network. She designed and now leads the organization’s Client Success Team, made up of industry experts who partner with clients to identify winning strategies, operationalize consumer and employee financial health, and showcase the results of their work. Andrea has committed her career to driving real change for everyday people, with more than 15 years of experience across various nonprofits and membership organizations focused on financial health and justice. She also moderates many important conversations for clients and partners, guiding the tactical work of improving financial health.

A SaaS Executive and Customer Success Leader of over 15 years, and currently the SVP of Customer Experience at Loopio overseeing a global team of 70 people with a passion for team development, innovation, customer ROI and growth. Greg's trademark is innovating the customer journey to create strong success for customers, while cultivating an amazing environment for his teams, and developing world-class leaders, all which produce top level business results. In addition, Greg loves to give back to the CS community by providing mentorship to people looking to break into the industry and first time CS leaders.

Born 50 miles south of Paris, Daniel is passionate about people, culture, leadership and innovation. He excels in change management and transition, when times are tough and outcomes are uncertain, he strongly believes that by leading with a positive, open mind and innovative thinking, people can achieve the impossible. Daniel is uniquely adept at cultural diversity, his work across multinational geographies coupled with his deep experience in customer success and customer experience enable him to create and deliver high value solutions to clients and comprehensive strategies to his teams. Daniel holds an Executive MBA, HEC Paris and Master of Science.

Christine Boermeester is Senior Director of Customer Success at Deltek. She’s a champion for exceptional customer experience with deep expertise in building global customer success teams. In her twenty+ years at Deltek, she has been an advocate for customers and collaborating cross-functionally, and a founding member of Women@Deltek, an employee resource group to build a community where women are empowered. She believes that proactively nurturing customer relationships, being easy to do business with, and supporting and developing her employees will elevate the customer and employee experience and lead to increased growth.

Anneke McCabe is a Senior Customer Success Manager at Seeq Corporation. Anneke has a B.S. degree in Materials Engineering from Virginia Tech, coming to Seeq from US Gypsum. Her role while there focused on tackling process manufacturing challenges in the areas of safety, productivity, reliability, quality, sustainability, and Lean Manufacturing initiatives. She enjoys bringing her process manufacturing experience to both understanding and delivering upon her Seeq customers’ analytics needs and digital transformation goals. Anneke lives in the Virginia Beach, VA area with her husband who serves in the Navy, three children and two dogs!

Brittany is currently a Customer Success Manager at Clockwise, a calendar management SaaS start-up. She was the 4th hire on their Customer Success team. Prior to this role, she spent 8 years in corporate retail as a brand manager and product developer for several well-known international beauty and apparel companies. Shortly after transitioning into tech and joining Clockwise as a Scaled CSM, she created the role of Growth Customer Success Manager for herself, after identifying a need to help nurture and identify expansion opportunities within a subset of higher ARR Scaled customers. She is passionate about building champions and ensuring her customers have an exceptional experience. She is also the Women of Clockwise ERG lead and a previous guest speaker at GirlStart. Originally from Philadelphia, PA she currently lives in Dallas, TX. Outside of work, she enjoys spending time with friends and family, working out, and traveling all over the world.

My role as Senior Customer Success Manager with SpacesEDU by myBlueprint combines two of my passions: teaching and educational technology. I am responsible for onboarding, implementation, adoption, expansion and renewal efforts, and do so by fostering relationships with district leadership teams and being the voice of the customer in our organization. I take great pride in equipping educators with the confidence to meaningfully implement digital documentation and assessment in their practice. I have my Master of Arts in Educational Technology, and this has had a profound impact on my teaching career of 12 years and my current position with SpacesEDU.

Menard has been with Moody's Analytics since 2012. He started off as a Business Development Manager in Bureau van Dijk Singapore (before Moody's acquisition) and he moved to the US in 2018 as an expatriate and held the same position but assigned to West Coast accounts in the US, selling data solutions to the academics, FI and PS sectors. He joined the CSM team in June 2021 and continues to manage strategic Government/Professional Services clients. He has an Executive MBA degree from Rutgers University and a Postgraduate Diploma for Transfer Pricing from Middlesex University (UK).

Meghan Richardson is currently a Success Programs Manager for U.S. Public Sector customers based in the Pacific Northwest at Cisco Systems. Prior to this role, she was in the Customer Experience organization with Cisco in Renewal Management. Meghan first came to Cisco in late 2000 and has found her best fit with the Customer Success Organization where her empathetic skills and ability to anticipate the needs of her customers has been invaluable. In addition to her experience with Cisco, Meghan worked in the Music Industry in Artist Management & Tour Marketing for Nettwerk Music Group. Meghan is originally from the Bay Area in California and is based in Portland, Oregon.

Passionate about driving business value & outcomes for my customers. I have been in implementation, consulting and customer success roles in startups, scale-ups and MNCs as a team player and a leader enabling teams. With more than 12 years of experience, I have built my key strengths as being empathetic, thinking analytical, understanding technology and working cross-functional. I am an Engineer at brain, with data in hand and Customer at heart. Started my career as an engineer, and transformed into a business role through MBA and experience building a startup. I sincerely believe in 'Learn, Unlearn and Relearn'.

I lead teams that help customer success organizations scale responsibly by enhancing the customer experience via digital tools. I get fulfillment out of freeing up professionals to do what they do best by providing technology that reduces customers time to value, increases overall satisfaction, and automates key milestones in the customer journey.

I have a passion for customer success, marketing strategy, brand management, integrated marketing communications, sales and marketing research. I have experience in the tech start-up and SaaS space specifically in Business Development, Sales and Customer Success. I'm currently working as a Customer Success Manager at RouteThis.

Rachel leads SmartRecruiter’s global post-sales teams and is responsible for our overall customer experience. She was previously Chief Customer Officer at BetterCloud, which received a majority investment from Vista Equity in 2022. Over the last decade, Rachel has scaled growth at every stage, from $1M to $1B+, leading post-sales teams inside companies small and large. She is an investor and founding member of CS Angel and is also a member of CHIEF. Rachel received her undergraduate degree from Northwestern University and her MBA from Georgia Tech.