Gainsight’s innovative platform helps companies of all sizes and industries drive durable growth through customer-led, product-led, and community-led strategies. It offers a powerful set of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Box use Gainsight at www.gainsight.com.

Growth Molecules is a management consulting firm delivering data-driven customer success strategies to enable your teams and customers. We offer people, process and system assessments, actionable playbooks, CSA Accredited customer success and leadership training and workshops, coaching, and technology implementation support.

When clients win, we win. We have made it our mission to help companies scale. To do this, we come to work laser-focused on business outcomes enabling us to create the best Customer Success programs and playbooks in the industry. Great companies never settle for average and neither do we.

Precursive is the Services Delivery Cloud for Salesforce. Since 2011, Precursive has helped forward thinking companies improve and automate services delivery. Precursive software is trusted by the world’s best services teams to boost productivity, improve time-to-value and deliver customer outcomes. In modern, high-velocity environments where speed is key, Precursive provides better resource planning and project management within its professional services automation tool.

Precursive is a Strategic Partner of Salesforce, the world’s largest provider of CRM software. Trusted by some of the fastest scaling companies in the world like Hopin, Gong, MX, Checkout.com, Vidyard and Cox Automotive, Precursive is 100% Salesforce native meaning teams can collaborate together from anywhere in a single tool.

EverAfter, an intuitive, no-code, drag and drop platform, creates customized, branded hubs that sit inside your app and enable customer-facing teams to engage, interact, and maintain relationships with customers and partners. The EverAfter platform optimizes both high and low touch customer-facing processes including POCs, onboarding, retention, partner management, revenue operations and beyond. Trusted by the world’s leading Saas companies including Gong, Taboola and Verbit, EverAfter drives faster time to value, high-speed product adoption and stronger customer relationships.

TheySaid provides a new data source for revenue teams to prevent churn and grow existing revenue.  We integrate with your CRM or CSP to know who your customers are and where they are in their journey, then ask them questions about the value they’ve received along their journey.  Our customers replace NPS and combine TheySaid insights with product usage data to know which customers to save or upgrade, and why.

Melo Associates is the leading recruitment firm for Customer Success and Professional Services. Founded by Swati Garg, who was named a SmartKarrot Top 50 Customer Success Influencer in 2021 and has been featured in USA Today, Yahoo Finance, ChurnZero and the Customer Success Association. Currently, the company offers recruitment for individual contributors and executive search, as well as a CCO program with Interim, Fractional, and Advisory support. The pearl logo embodies the core values of integrity, purity, and loyalty that guide Melo Associates' business, operational, and relational decisions. They create mutually beneficial opportunities that embrace the strengths and values of both individuals and organizations, ensuring that professional satisfaction is a two-way street.

Dataplant is a revenue retention analytics platform powered by generative AI that helps customer success teams reduce churn and increase revenue growth. Dataplant plugs into their CRM and other customer data sources. Dataplant automates Strategic Planning and Portfolio Management, allowing CS teams to create personalized customer experiences at scale that drive improved customer outcomes.

SuccessCOACHING is the world’s leading provider of Customer Success training and professional development programs. Our courses and certifications are trusted by over 20,000 CSMs from top companies around the globe. We teach CSMs and customer-facing teams the best practices that drive customer success and how to apply them to resolve the real, everyday challenges Customer Success professionals face. With our comprehensive, competency-based training programs, you’ll gain in-demand skills that will help you build lasting relationships with your customers and achieve success for your business.